FAQs

Email: techctr@ha.ucla.edu
Phone: (310) 825-3400
Address: 330 De Neve Dr.
     We are located inside Covel Commons, Suite L-06 

UCLA_ WEB (No Log-in)

Open unencrypted network 
Available on campus and on the Hill

Eduroam (Username: BOL@ucla.edu password: MyUCLA password)

Encrypted network 
Only requires single log-in 
Fastest Network 
Available on campus and the Hill 

UCLA_WIFI (Username: BOL Password: MyUCLA password) 

Encrypted 
Requires a sign-in every 15-30 minutes 
Available on campus and the Hill 

UCLA_RES_IOT (No username, Password: Set-up from Registration Page)

Devices without a user interface 
Users can "white-list" their device here 
Only on the Hill 

You will see two wireless networks broadcasting in your building:

UCLAHousing (WithPan-Personal Area Network and Security Enabled)

1. You will need your single sign-on credentials

2. Password: UclaS3rv1c3s

UCLA_Guest (Public WIFI)

1. No password required

2. Users will need to log-in every 24 hours

Please refer to this page to find the Support Number associated with your building. 

What is a Personal Area Network (PAN) ? 

Each individual with a housing contract is given their own Personal Area Network (PAN) where they can connect up to 10 devices. A PAN network is a secured and encrypted portion of network where all of your personal Wi-Fi enabled devices can interconnect. This allows for file sharing, printing, screen mirroring, etc. 

 Note: Although everyone has the same WIFI, your IOT devices will connect via the connection in your apartment (Example: Google Home, Chromecast, Sonos Speakers, Alexa, etc.)

Who has Access? 

Residents who have an active housing contract in a Spectrum Managed Building. 

You can usually find your device's MAC address within Settings or System Information.

If a device has multiple MAC addresses and you are connecting to Wi-Fi, use the wireless MAC address.

For all other devices, please refer to the user instruction manual included with the device.

This website may also be useful to you: https://kb.netgear.com/1005/How-do-I-find-my-device-s-MAC-address

What is an IoT device?
IOT (Internet of Things) devices are pieces of hardware such as sensors, gadgets, appliances or machines that are programmed for certain applications and can transmit data over the internet or other networks.

Examples: 
Smart watches “Apple Watch, Samsung Gear, Fitbit etc”
Gaming consoles “Playstation, Nintendo Switch, Xbox”
Smart TV sets “Samsung, FireTV, RokuTV”
Content streaming devices “Roku, Apple TV, FireStick”
Voice control devices “Google Home, Amazon Alexa”
Lighting appliances “Phillips Hue”

Registration: 
1. If you live on the Hill register your devices here: https://wifidevices.it.ucla.edu (link is external)
        a. For detailed instructions click here

Note: 5 Devices Only Per UCLA Account on the Hill 

Note: MUST be on UCLA EDUROAM network to register.

2. If you live in a Building with Spectrum Managed Wi-Fi (Rose Ave, Clarington, and Select University North Apartments) register your devices via your Personal Area Network.
      a. For detailed instructions and the link associated with your building click here 

Note: 10 Devices are allowed per contracted resident