Work Requests

Welcome to the UCLA Housing Work Request system. This website allows On-Campus Housing and University Apartments residents to submit work requests directly to maintenance personnel.

Non-Emergency Work Requests are submitted online

  • Please login to submit your Work Request online using your UCLA ID and password 

How do I submit a Work Request?

Step 1: Log on to the UCLA Housing Work Request System using your UCLA ID and password. The location for your work request will default to your room or apartment. To change the location, delete the location shown, then select the arrow next to the "location" field and choose a different location.

Step 2: In the "classifications" section, please choose the category that best suits the work to be done. If you don’t know, choose a more generic classification.
Example: Faucet leaking? Plumbing and leaks —> Sink or faucet —> Leaking

Step 3: Fill out the "description" field with a brief summary of the work required. Please be specific in the request description—it allows our mechanics to come prepared.

Please note: If someone has requested work for the same location and same classification in the last 24 hours, your service request will be flagged as a duplicate, and you will get a notification. However, your request will still be reviewed by our staff in case it describes a new or reoccurring issue.

Emergency Work Requests should be called in

On-Campus Housing - (310) 206-9633
University Apartments North - (310) 983-1315
University Apartments South - (310) 391-0686
Lake Arrowhead Conference Center - (310) 337-2478 

Response Times

The following list provides the standard response times to anticipate for various types of maintenance problems. Actual response times may vary.

Once a resident requests maintenance services, the University reserves the right to enter the room without notice to perform the work. Maintenance staff will knock loudly and announce their presence before entering a living space.

The following list provides the standard response times to anticipate for various types of maintenance problems. Actual response times may vary.

Once a resident requests maintenance services, the University reserves the right to enter the room without notice to perform the work. Maintenance staff will knock loudly and announce their presence before entering a living space.

 
>Priority I - Hazards to life, health property and security (call in work request to the numbers above)

Immediate or same day service for problems such as:

  • Lockout
  • No electricity
  • No water/hot water
  • Sink blockages
  • Plugged toilet
  • Flooding
  • No heat
  • Major plumbing leaks
  • Secure broken window
  • Emergency lock replacement
  • Elevator not working

Note: If gas is detected, call The Gas Company at (800) 427-2200 and University Apartments Facilities (for University Apartments residents) or OCH Dispatch (for on-campus residents.) The telephone numbers are listed above.

 
>Priority II - Non-life threatening, but causing some inconvenience to resident (submit work request online)

Work performed within 3 working days for problems such as:

  • Running faucets
  • Slow drain lines
  • Partial power failure
  • Malfunction of appliances or air conditioner
  • Replace broken window glass
  • Outside light out
  • Broken garage door spring

 
>Priority III - Causing slight inconvenience to resident (submit work request online)

Work performed within 21 working days for problems such as:

  • Dripping faucets
  • Inoperable garbage disposal
  • Minor stove or refrigerator malfunctions
  • Cabinet/drawer repair
  • Cracked window glass
  • Worn toilet seat
  • Malfunctioning dishwasher

 
>Priority IV - Desirable improvements for apartments and common areas determined to be non-critical (submit work request online)

Work performed within 30 days for problems such as:

  • Worn or damaged kitchen or bath floor (non-hazardous)
  • Laundry room repair (non hazardous)
  • Minor painting
  • Sprinkler leaks (shut off at valve)
  • Workable, but worn sink faucets
  • Workable, but worn, garbage disposal
  • Work that requires ordering of a special part or a major common area repair

 
I have pests in my room/apartment. Can someone treat the area?

University Apartment residents: Please submit a work request online and then print the University Apartments Pest Control Form to submit to the University Apartments rental office.

On-Campus residents: Please report any pest control issues to your front desk.

Will I be charged for maintenance work?

There is no charge for this service unless the maintenance required has occurred as a result of negligence on the part of the tenant or his or her guest. Please see the University Apartments resident handbook for a list of commonly assessed maintenance fees. For on-campus residents, please contact your front desk for more information about possible charges.