UAN Handbook section 1

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UCLA University Apartments

University Apartments (UA) is the UCLA Housing & Hospitality Services department that manages all of the University-owned apartments located off campus. University Apartments consists of two areas. UA North (UAN) houses single undergraduate students and single graduate students as well as faculty members. UA South (UAS) houses single graduates, married students with or without children, students with domestic partners, and single students with children. Postdocs, single graduate students, and undergraduate students 20 years and over are eligible to live at Keystone/Mentone, Rose Avenue, and Venice/Barry in UAS.

In UCLA Housing, you are surrounded and supported by the UCLA community. You are an integral part of the University and have at your doorstep all that UCLA has to offer. Students with close ties to this community have a more rewarding and memorable University experience. Because academic success is directly related to a sense of community, UCLA Housing works hard to give you all the comforts of home.

Housing is an auxiliary enterprise in the UC system, and therefore totally self-supporting. Although our facilities are owned and operated by the University, the housing system must meet all of its financial obligations through revenues generated by rents, as there is no other source of funding. 

Historically, there has been an annual rent increase in July to fund operating expenditures and capital improvements. The University Apartments housing philosophy is embodied in the concept of providing quality accommodations and service while minimizing costs for our residents. As a result, the facilities and services are reserved for the exclusive use of residents and their invited guests.

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University Apartments North (UAN) Community

UAN consists of eleven off-campus apartment buildings for UCLA students. With more than 1,800 units, UAN buildings are located within walking distance of the campus and Westwood Village.

UAN Administration Office

Office hours are weekdays, 8:00 a.m. - 4:00 p.m.
Contact the office by phone: (310) 983-1300 or e-mail: uan@ha.ucla.edu
11020 Weyburn Drive
Los Angeles CA 90024
MC: 144907

Gayley Court, Gayley Towers, Glenrock, Glenrock West, Landfair, Landfair Vista, Margan, Westwood Chateau, and Westwood Palm

These undergraduate apartments offer a range of apartments from studios to three-bedrooms, with bedrooms usually shared by two to three students. All are furnished, and have kitchens or cooking facilities, and include basic cable and internet service. Utilities are included; however, excessive utilities usage may be charged back to the resident(s). Limited parking is also available and is allotted based on a student’s priority number assigned when he or she applies for housing. All buildings are 100% tobacco and smoke free.

Weyburn Terrace

Weyburn Terrace and Hilgard are exclusively for single graduate students. Weyburn Terrace is located southwest of campus at Weyburn and Veteran Avenues. This 1,340-unit community consists of eight building clusters with landscaped courtyards and underground parking. Layouts include studios and two-bedroom units with full kitchens. All apartments are furnished. Basic cable and internet service are included. The architectural style of the buildings is reminiscent of a Mediterranean hillside villa. All Weyburn Terrace buildings are 100% tobacco and smoke free.

Hilgard Apartments

Hilgard consists of two apartment buildings located on the east edge of campus on Hilgard Avenue. Each building has a central courtyard, laundry room, and subterranean parking. All 83 units are furnished studio apartments with full kitchens, flat screen TVs, central air and heating, basic cable, high-speed internet access and paid utilities (however, excessive utilities may be charged back to the resident(s)). The Hilgard apartments are 100% tobacco and smoke free.

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University Apartments South (UAS) Community

The UAS community consists of five separate complexes with 1,601 apartments. All are located in the Palms-Mar Vista area, about five miles south of the UCLA Campus. The facilities are near public transportation, shopping, parks, and schools.

UAS Administration Office

Office hours are weekdays, 8:00 a.m. - 4:00 p.m.
Contact the office by phone: (310) 398-4692 or e-mail: uas@ha.ucla.edu
3200 Sawtelle Blvd.
Los Angeles CA 90066
MC: 149707

Clarington

The Clarington Avenue building has 20 one-bedroom-plus-loft apartments, all with balconies. Located in the Palms area close to the Culver City entertainment center, these apartments are furnished with basic furniture and include refrigerator, stove, microwave, dishwasher, and a washer and dryer in each unit and offers covered parking. Basic cable and internet service are provided, as well as shuttle service to and from the UCLA campus during the academic year and Summer Session A.

Keystone/Mentone

The Keystone/Mentone complex consists of four buildings with a total of 244 one- and two-bedroom apartments. Amenities include a refrigerator, gas stove, dishwasher, balcony, fireplace, basic cable, and internet service. Community laundry rooms are located on each floor. Underground parking is provided, as well as shuttle bus service to and from campus during the academic year and Summer Session A.

Rose Avenue

The Rose Avenue complex offers 93 one- and two-bedroom units in two buildings. Located across from the University Village-Sepulveda apartment buildings, these apartments feature a refrigerator, gas stove, dishwasher, balcony, fireplace, basic cable, and internet service. Community laundry rooms and underground parking are provided.

Venice/Barry

Venice/Barry building has 149 units is comprised of junior one-bedroom, one-bedroom, and two-bedroom apartments. Each unit includes a refrigerator, gas stove, dishwasher, balcony, fireplace, basic cable, and internet service. The building offers laundry rooms, a swimming pool, and a small exercise room. Underground parking is provided, as well as shuttle bus service to and from campus during the academic year and Summer Session A.

University Village

University Village, with 1,102 units, was designed exclusively for student families. This modern multiple-building community offers one-, two-, and three-bed­room apartments. Kitchens are furnished with a refrigerator, gas stove, dishwasher, and microwave oven. Basic cable and internet service are provided. Additional amenities include a swimming pool, barbe­cues, gazebo, play areas, basketball court, community center, study room, and courtyard laundry rooms. Parking is available to residents who provide current vehicle registration. Second car parking is available on a limited basis.

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University Apartments North (UAN) Staff

Resident Services Coordinators

Resident Services Coordinators are some of the first people you meet at UA. They are the staff members who help you with the move-in process. Resident Services Coordinators issue apartment keys and give you your first orientation to UA. They are your point of contact for any issue that arises during your residency in University Apartments. In addition, Resident Services Coordinators have responsibilities related to building and facility oversight.

The UAN Administration Office is located at 11020 Weyburn Drive. Office hours are weekdays, 8:00 a.m. - 4:00 p.m. Contact the office by phone: (310) 983-1300 or e-mail: uan@ha.ucla.edu.

Apartment Coordinators

Apartment Coordinators (ACs) are full-time students who work part-time for University Apartments. They live in UA complexes and are your neighbors and peers. ACs provide many basic services for the UA community. They provide general resident information and referrals, assist with the after-hours service program, conduct property inspections, aid in policy enforcement, and assist with emergency responses. Your ACs are a valuable resource for you. They can often find the best way to help you get something done or explain policies and procedures.

There is an AC designated to your area to respond to both emergency and non-emergency calls. To speak with an AC, call the UAN after-hours line at (310) 983-1315 or leave a note on the message board located at the front of your AC’s apartment.

Facilities Staff

UA Facilities full-time staff provides routine repair and maintenance work for all apartments. They also handle ongoing maintenance projects during the course of the year such as unit renovations and build­ing repairs and upgrades.

If you experience a life threatening emergency, call 911 or UC Police Department/UC Fire Department at (310) 825-1491.

Routine or non-emergency maintenance can be submitted online at any time at https://hhs.maximo.ucla.edu or by calling UAN Facilities at

(310) 983-1315 from 7:30 a.m. to 4:30 p.m. Monday-Friday, except holidays.

Emergency maintenance such as flooding or an electrical problem is availabl3 24 hours a day and must be reported immediately to UAN Facilities at (310) 983-1315.

Custodial Staff

UA full-time custodial staff is responsible for clean­ing common areas in and around the apartment buildings and assist with apartment renovations. Like most good communities, we need your help in maintaining a decent, clean, and safe environment. Please keep all personal items inside your apartment. Placing items in the hallways is prohibited.

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Maintenance Services

Routine Maintenance Services

Routine maintenance may be requested by contacting UAN Facilities Management at (310) 983- 1315 during regular business hours or by submitting an online work order at https://hhs.maximo.ucla.edu.

All repairs and maintenance must be performed by UA Facilities Management or authorized vendors. Residents may not make their own repairs or contract outside vendors. There is no charge for this service unless the mainte­nance required has occurred as a result of negligence on the part of the resident or his or her guest(s). We strongly encourage residents to report any apartment or building problems immediately. Further damage due to delay in reporting may result in charges to the resident. UA Facilities Management reserves the right to enter apartments with authorized vendors.

In the event the power has to be turned off to complete a work order, you are responsible for turning off all appliances including, but not limited to, comput­ers, televisions, and stereos. Once a resident reports a maintenance issue, the University reserves the right to enter the apartment without notice to perform the work in accordance with standard response times. Facilities staff will knock loudly and announce their presence before entering an apartment. When residents call the office for repairs, they must inform others in the apartment of the request so they know a repair­man will be entering the apartment. University Apartments reserves the right to document any existing or potential violation of the rules and regulations observed at the time of entry.

Online Work Order System

The Maximo resident work order system for non-emergency requests allows residents to submit a maintenance work order request online and receive e-mail updates regarding work order status. The website link for Maximo is https://hhs.maximo.ucla.edu. The site includes a link for instructions on how to submit a non-emergency work order. Users will be required to register and may then begin to use the site to submit requests.

Pest Control Exception

Due to our vendor agree­ment for pest control services, pest control requests may not be called in or placed online. Pest control requests must be made in person at the UAN Administration Office. For your convenience, you may print the form at home by going to https://ucla.app.box.com/hhs-ua-pest-control, and then take the form to the office. Make sure your unit is ready for the type of pest control you need or the vendor will be unable to complete the order.

Ant infestations are common in Southern California due to weather extremes. While a nuisance, they do not present a health or safety concern and can be treated by the resident with an ant care package available at the UAN Administration Office.

Residents must comply with all treatment procedures in the event mandatory measures to control pest infestation are enacted by the Administration Office or UA Facilities Management. Failure to comply with all treatment procedures may result in termination of your rental agreement.

Response Times

The following list provides the standard response times to anticipate for various types of maintenance problems. UA Facilities Management will schedule work based on the overall needs of the department.

Priority I - Hazards to life, health, property and security.

Immediate or same day service for problems such as: lockout, no electricity, no water/hot water, sink blockages, plugged toilet, overflow, no heat, major plumbing leaks, secure broken window, emergency lock replacement, and elevator not working. In case of flooding in either the kitchen or bathroom, please remove all items from under the sinks. Note: If you smell gas, call The Gas Company immediately at (800) 427-2200 in addition to UA Facilities Management.

Priority II - Non-life threatening, but causing some inconvenience to resident.

Work performed within three working days for problems such as: slow drain lines, partial power failure, partially functioning appliances such as one burner or stove not working, malfunctioning air conditioner, broken garage door spring.

Priority III – Causing slight inconvenience to resident.

Work performed within seven working days for prob­lems such as: dripping faucets, inoperable garbage disposal, cabinet/drawer repair, worn toilet seat, malfunctioning dishwasher.

Priority IV - Desirable improvements for apartments and common areas determined to be non-critical.

Work performed within 30 days for problems such as: worn or damaged kitchen or bath floor (non-haz­ardous), laundry room repair (non-hazardous), minor painting, sprinkler leaks (shut off at valve), workable, but worn, sink faucets, workable, but worn, garbage disposal, work that requires ordering of a special part, or a minor common area repair.

Repair Costs, Resident Negligence

Residents shall notify UA Facilities Management of any damage or need for repair of any University Apartments property. Residents also agree to be jointly responsible with other residents for the protection of University Apartments property, its furnishings, and equipment.

See the “Damages and Miscellaneous Charges” sec­tion in this Handbook for a list of estimated costs for common repairs. The best way to avoid such charges is to exercise cau­tion and immediately call UA Facilities Management when you need repairs. Foresight is always best. If a window in the unit is difficult to open, call for repairs before you break it. If a faucet leaks, call when it starts to leak. Do not wait until you can no longer turn it off. After you call the UAN Facilities office for repairs, it is your responsibility to notify your roommate(s) know that maintenance staff will be entering the unit. It is not necessary for a resident to be present for work to be done.

Residents are not charged for everything that goes wrong in a unit, only those items that fall under the heading of resident negligence. There may be a minimum charge of $20 for any Facilities action due to resident negligence. The University will conduct bi-annual health and safety inspections to ensure there are no conditions present in the apartment that may cause a significant health and safety risk to the community as a whole. Should the Tenant be required to remedy said condition, the Tenant is financially responsible.

University Apartments reserves the right to document any deficiencies found during any unit inspections.

The following are considered to be due to resident neglect:

  1. Unreasonable Wear and Use. Any physical damage that is not caused by normal use.
  2. Damaged Furniture. Damaged furniture that is owned by the University will be repaired or replaced at the option of Management.
  3. Torn or Damaged Screens or Blinds. Torn or damaged window screens or blinds will be replaced at the resident’s expense.
  4. Damaged Windows or Light Coverings. Broken windows or light coverings are the financial responsibility of the resident.
  5. Water Damage. Water damage caused by a resident’s failure to properly use the facilities or to notify the office of needed maintenance for a shower, sink, bathtub, or excessive mold will be charged to resident. This includes tampering with or modifying the fixtures and pipes to accommodate a water filtration machine or washing machine. Tampering with or modifying any of the plumbing in your apartment will jeopardize the system and cause a leak.
  6. Fire Sprinkler Heads. Water damage caused by activation of sprinkler system due to tampering (e.g., attempting to disarm sprinklers, hanging items from sprinklers, etc.). Residents will be responsible for all renovation costs due to damage to the building’s physical structure as well as the personal belongings of your affected neighbors. Do not touch or hang any item from any of the sprinkler heads inside your apartment.
  7. Smoke Detectors. Tampering with, disabling, or removing the smoke detector triggers an alert to our alarm center. Residents must never tamper with or disable a smoke detector or any portion of the fire system.

After-Hours Maintenance Emergencies - (310) 983-1315

University Apartments provides 24-hour residen­tial emergency service. If you require immediate assistance for a lockout, a noise complaint or a maintenance problem in your apartment between 4:30 p.m. and 7:30 a.m. or on a weekend or holiday, call for after-hours service. Every night, including weekends and holidays, there is an Apartment Coordinator designated to respond to your calls.

For life threatening emergencies call 911 or UCPD/UCFD at (310) 825-1491.

After-hours service is for emergency calls only. After-hours emergencies are identified as follows:

  • Any situation that immediately endangers health, safety, or property.
  • No toilet (when there is only one in the unit), no electricity (in a case of a community wide power outage, contact LADWP for updates), no heat, no water, no hot water, flooding of any kind, garage door broken (if your car is inside and you are unable to open door).
  • Reset of a circuit breaker or other electrical emergencies.
  • Lockouts.

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